Privacy Policy

Last updated: September 6, 2025

This Privacy Policy describes how Incendio Wand (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from incendiowand.store (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

 

Information We Obtain from Third Parties

We may obtain information about you from third parties, such as:

 

  • Shopify, who supports our Site and Services.

  • Payment processors, who collect payment information to fulfill your orders and perform our contract with you.

  • Online tracking technologies such as pixels and web beacons.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage your account, and arrange for shipping.

  • Marketing and Advertising: To send promotional communications and tailor advertisements. (Legal basis for EEA residents: Legitimate interest per Art. 6 (1) (f) GDPR).

  • Security and Fraud Prevention: To detect and investigate malicious activity.

  • Communicating with You: To provide customer support and improve our Services.

Cookies

We use Cookies to power and improve our Site (including to remember your actions and preferences) and to run analytics. For specific information about the Cookies used by Shopify, see https://www.shopify.com/legal/cookies. Our website also recognizes the Global Privacy Control (GPC) signal.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors or third parties who perform services on our behalf (IT management, payment processing, analytics, shipping).

  • Business and marketing partners.

  • Affiliates within our corporate group.

  • In connection with a business transaction (e.g., merger) or for legal compliance.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children.

Security and Retention

No security measures are perfect. We recommend not using insecure channels for sensitive information. We retain your personal information as long as necessary to maintain your account, provide Services, or comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:

  • Access, Delete, or Correct your personal information.

  • Portability of your data.

  • Opt out of sale, sharing, or targeted advertising.

  • Withdraw consent or Appeal our decisions.

To exercise these rights, please contact us at the email provided below.

Complaints

If you have complaints, please contact us. If you are in the EEA, you may also lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside the country you live in (including the US). We rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses for European data transfers.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at: incendiowandssupport@gmail.com

For the purpose of applicable data protection laws, we are the data controller of your personal information.

 © 2026, Incendio Wand